Support Desk

<body topmargin=0 leftmargin=0 marginheight=0 marginwidth=0> <table cellpadding=0 cellspacing=0 border=0><tr> <td valign="top" colspan=2 height=80 BGCOLOR="#000000" TEXT="#F7F7FF" bgproperties="fixed" background="06300500dvldtc.gif"> <div> <FONT SIZE="5" COLOR="#FFCC66" FACE="Arial" ><B>CSI InfoTech</B></FONT><B>     |     </B><A HREF="index.htm" TARGET="_top" TITLE="CSI InfoTech"><U><B>home</B></U></A></div> <div> <B>Support Desk</B>   |   <A HREF="dsr.htm" TARGET="_top" TITLE="Disaster Recovery Services?"><U>Disaster Recovery Services?</U></A>   |   <A HREF="networking.htm" TARGET="_top" TITLE="Networking"><U>Networking</U></A>   |   <A HREF="procurement.htm" TARGET="_top" TITLE="Procurement"><U>Procurement</U></A>   |   <A HREF="esolution.htm" TARGET="_top" TITLE="eSolutions"><U>e-Solutions</U></A>   |   <A HREF="itconsultancy.htm" TARGET="_top" TITLE="IT Consultancy"><U>IT Consultancy</U></A>   |   <A HREF="sysrev.htm" TARGET="_top" TITLE="IT Systems Review"><U>IT Systems Review</U></A>   |   <A HREF="sofdev.htm" TARGET="_top" TITLE="Software Development"><U>Software Development</U></A>   |   <A HREF="messaging.htm" TARGET="_top" TITLE="Messaging"><U>Messaging</U></A>   |   <A HREF="integration.htm" TARGET="_top" TITLE="Integration Services"><U>Integration Services</U></A></div> <div> </div> </td> </tr><tr> <td valign="top" width=210 BGCOLOR="#000000" TEXT="#F7F7FF" background="064d2c00dvldtc.gif"> <div> <IMG SRC="images/078b47e0.jpg" border=0 ALIGN="BOTTOM" HSPACE="0" VSPACE="0" width="180" height="126"></div> </td> <td valign="top" height=400 BGCOLOR="#000000" TEXT="#F7F7FF"> <div> Support Desk</div> <div> CSI InfoTech has numerous on-site support engagements. In these engagements we provide Service Level Agreement based support for our clients. On-site managers/leads, a dedicated Outsourcing Management team and CSI InfoTech’s nation-wide team of Engineers and Technicians ensure these engagements meet or exceed performance goals as defined by the Service Level Agreement. </div> <bR> <div> CSI InfoTech provides a complete internal help desk solution including Software and Hardware support. Our Help desk acts as an extension of your companies IT department. By moving the day to day operational support of your employees IT needs to our team, your IT department can focus on strategic goals. As part of our total solution, we also provide staffing services. Our Project Work, Migrations and Imaging are top notch in the industry. </div> <bR> <div> <B>CUSTOMER FOCUSED CUSTOM SOLUTIONS </B></div> <bR> <div> At CSI InfoTech's,</div> <bR> <div> <IMG BORDER="0" SRC="Symb075c00b700f066ccff00.gif" ALIGN="bottom" HSPACE="0" VSPACE="0" width="24" height="16"> Annual support contracts </div> <div> <IMG BORDER="0" SRC="Symb075c00b700f066ccff00.gif" ALIGN="bottom" HSPACE="0" VSPACE="0" width="24" height="16"> Support for client specific applications </div> <div> <IMG BORDER="0" SRC="Symb075c00b700f066ccff00.gif" ALIGN="bottom" HSPACE="0" VSPACE="0" width="24" height="16"> Per incident pricing </div> <div> <IMG BORDER="0" SRC="Symb075c00b700f066ccff00.gif" ALIGN="bottom" HSPACE="0" VSPACE="0" width="24" height="16"> Support for standard applications </div> <div> <IMG BORDER="0" SRC="Symb075c00b700f066ccff00.gif" ALIGN="bottom" HSPACE="0" VSPACE="0" width="24" height="16"> Incident packages </div> <div> <IMG BORDER="0" SRC="Symb075c00b700f066ccff00.gif" ALIGN="bottom" HSPACE="0" VSPACE="0" width="24" height="16"> Dispatch to CSI InfoTech locations </div> <bR> <div> Let us design a support solution for your company. At our corporate campus, we have the infrastructure to provide support whether you need support for a local office on a standard set of applications or you need Hardware and Software support for a remote office using a custom application.</div> <bR> <div> <B>Help desk re-engineering</B></div> <bR> <div> Use our management team to help solve a specific need or allow us to re-engineer your support solution. We have proven expertise in implementing and running corporate internal help desks. </div> <bR> <div> <B>Project work</B></div> <bR> <div> Large-scale deployments of new hardware and software</div> <div> We have proven successes such as the roll-out of total 3500 new machines for a GE, HBC & CDI Corp.. The project was completed on time and within budget.</div> <bR> <div> As part of your roll-out, we can deliver concurrent training to allow your employees to maximize their productivity on their new systems.</div> <bR> <div> <B>NOS and OS Upgrades</B></div> <bR> <div> Planning to move from Windows NT to Windows 2K OR  Netware 6 Our team of professionals has performed a number of these projects for companies like yours. We recently completed a project that upgraded 3500 machines from Windows 98 and NT 4.0 to Windows 2000 to Windows XP</div> <bR> <div> <B>Inventories</B></div> <bR> <div> Allow us to perform your next Hardware and Software inventories. We have the tools to complete the job thoroughly with a minimum of disruptions to you and your employees.</div> <bR> <div> <B>Migrations</B></div> <bR> <div> <IMG BORDER="0" SRC="Symb075c00b700f066ccff00.gif" ALIGN="bottom" HSPACE="0" VSPACE="0" width="24" height="16"> NT to Novell </div> <div> <IMG BORDER="0" SRC="Symb075c00b700f066ccff00.gif" ALIGN="bottom" HSPACE="0" VSPACE="0" width="24" height="16">Novell to Win2K to Windows 2003 </div> <div> <IMG BORDER="0" SRC="Symb075c00b700f066ccff00.gif" ALIGN="bottom" HSPACE="0" VSPACE="0" width="24" height="16">NT to Windows 2000 to Windows 2003 </div> <div> <IMG BORDER="0" SRC="Symb075c00b700f066ccff00.gif" ALIGN="bottom" HSPACE="0" VSPACE="0" width="24" height="16">CC Mail to MS Mail </div> <div> <IMG BORDER="0" SRC="Symb075c00b700f066ccff00.gif" ALIGN="bottom" HSPACE="0" VSPACE="0" width="24" height="16">MS Mail to Groupwise</div> <bR> <div> This is a core function of our outsourcing team. We have a number of success stories performing these migrations as well as many others. Tell us what you need and let us design a solution for you.</div> <bR> <div> <B>Imaging </B></div> <bR> <div> <IMG BORDER="0" SRC="Symb075c00b700f066ccff00.gif" ALIGN="bottom" HSPACE="0" VSPACE="0" width="24" height="16">Deployments </div> <div> <IMG BORDER="0" SRC="Symb075c00b700f066ccff00.gif" ALIGN="bottom" HSPACE="0" VSPACE="0" width="24" height="16">Desktop Standardization projects</div> <bR> <div> By introducing a standard image into your environment, you can reduce support costs and downtime. Our team of professionals recently completed a desktop standardization project that introduced a standard image into a 400-device network. Open trouble calls decreased from an average of 50 to less than 10.</div> <bR> <div> <B>Staffing </B></div> <bR> <div> <IMG BORDER="0" SRC="Symb075c00b700f066ccff00.gif" ALIGN="bottom" HSPACE="0" VSPACE="0" width="24" height="16">Vacation coverage </div> <div> <IMG BORDER="0" SRC="Symb075c00b700f066ccff00.gif" ALIGN="bottom" HSPACE="0" VSPACE="0" width="24" height="16">Special Project work </div> <div> <IMG BORDER="0" SRC="Symb075c00b700f066ccff00.gif" ALIGN="bottom" HSPACE="0" VSPACE="0" width="24" height="16">Staffing for peak times </div> <div> <IMG BORDER="0" SRC="Symb075c00b700f066ccff00.gif" ALIGN="bottom" HSPACE="0" VSPACE="0" width="24" height="16">Transition Staffing - while you find the right person </div> <bR> <div> We have the people you need. We can provide a single person for a few days, or up to an entire team for that project that your team never seems to have time for.</div> <bR> </td> </tr></table></body>